One record per device, and everything that hangs off it

Who uses it

Owners and admins

Set up the workspace, connect integrations, decide who sees what in Roles & access.

Managers

Run the day-to-day records: customers, assets, incidents, catalog, forecasts.

Finance managers

Pricing models, leases, costs, billing and the reports that need cost data.

Viewers

Read-only access to the records, without billing.

People outside your organisation

Open a report you shared by link, with no login; departing employees get device-return emails.

Included today

• Device record from purchase to wipe

  Each device keeps its contract, incidents, repairs, shipments and eventual sale or disposal on one record.

• Incidents and returns

  Incidents tied to the device and contract involved, and returns in both directions with approval of excess refunds.

• Contract library with AI review

  Upload an agreement and the AI extracts parties, value, term, SLAs and termination terms, scores the risk and compares versions side by side.

• SLA clocks on the site's calendar

  Response and resolution measured on the delivery site's country business hours and public holidays, with breach history per customer.

• Customers, employees, vendors and purchase orders

  Customer accounts and sites, employees with joiner and leaver checklists, vendors, and purchase orders with a PO document.

• Catalog, price rules and bundles

  One catalog with customer-specific price rules and bundles, used by orders, pricing models and billing.

• Billing and usage metering

  Invoices and credit notes to your customers, with usage metered from the records (for example device-months) rather than typed in.

• Reports and plain-English questions

  Fixed reports, plus questions in plain English answered as read-only queries scoped to your organisation; save them, or share a frozen snapshot by an expiring link.

• Forecasting

  Volume and cost forecasts per country and service area from your history and drivers, with approved price locks and AI-suggested drivers you accept or reject.

• RFP pricing models and leases

  Turn partner costs into the unit price a customer's RFP asks for, with margin at every level, cross-manufacturer alternatives, lease rate factors and CSV or PDF output.

• Remote-employee device retrieval

  When an employee leaves, a retrieval is opened (automatically from Personio HR sync), the return kit is arranged and the device is tracked back.

• Integrations

  ServiceNow two-way incident sync and Personio HR sync. Microsoft Intune and Jamf Pro enrolment state is read in; those two are written from the provider's published API and not yet run against a live account.

• Roles & access

  Owner, admin, manager, finance manager, viewer and technician roles, custom roles copied from them, and module limits for any member except the owner. Checked on the server.

• Decisions you can audit

  Every AI recommendation shows its working and waits under a confidence threshold you set; every decision and change lands in the audit log.

• Import and export

  Bring records in from CSV and take a full export of your data whenever you want it.

In 18 seconds

• The leaver's laptop came back

• Answer the RFP in the customer's unit

Planned

Not available yet, and not dated. Each is built when a customer needs it; tell us if yours does.

• Accounting push Planned

  Send issued invoices and credit notes to QuickBooks or Xero, so your accounts system does not need re-keying.

• More ITSM connectors Planned

  Jira Service Management, Zoho Desk, Freshservice and Zendesk alongside ServiceNow, syncing incidents both ways.

• Device experience (DEX) telemetry Planned

  Read Nexthink, ControlUp or SysTrack data so device health scores use real performance telemetry, not only age and repair history.

• Access by customer, country or region Planned

  Limit a member to the customers, countries or regions they look after, on top of their role and modules.

• Enterprise single sign-on Planned

  Sign in through your own identity provider (SAML or OIDC) with your own policies.

• AI assistant for outside tools Planned

  Let your own AI tools ask Cevoriq read-only questions through a standard (MCP) connection, under the same permissions as in the app.

• Digital Product Passport Planned

  Record a device's EU Digital Product Passport identifier and link to it from the device record.