Cevoriq™

Terms of Service

Last updated: October 2026

These Terms of Service incorporate our End User License Agreement. Accepting these Terms, including by ticking the consent box when you sign up, is also acceptance of the End User License Agreement.

1. Acceptance of Terms

By accessing or using the Cevoriq™ platform ("Service"), operated by Cevoriq LLC ("Company", "we", "us"), you agree to be bound by these Terms of Service, which incorporate by reference our End User License Agreement ("EULA"). Accepting these Terms is acceptance of the EULA. Where the EULA and these Terms conflict on licensing matters, the EULA controls, as it states. If you do not agree, do not use the Service.

2. Description of Service

Cevoriq is a platform for organizations that supply, service and recover business IT equipment. Every organization has the core of the Service: contracts, assets, incidents and service levels, customers and employees, catalog and procurement, reporting, and an audit log. Further modules are enabled per organization, so not every organization has every module:

  • Field Service — scheduling and dispatching field work to your own technicians and to subcontracted service partners, with a mobile app for technicians and a portal for partners
  • DaaS — Device-as-a-Service fleet, lifecycle, health and cost management
  • Warehouse — warehouse and workshop operations, including returns to manufacturers and stock replenishment
  • Resell — buying hardware from suppliers and reselling it to your customers
  • Asset Sales — selling devices from your own stock, including buyouts at the end of a DaaS term
  • ITAD — end-of-life disposition of IT assets
  • Logistics — shipping

Some features use AI, as described in our Privacy Policy. The Service can also exchange data with third-party systems your organization connects, as described in Section 12.

Cevoriq provides software only. It is not a party to any agreement or transaction between you and your customers, partners, suppliers or other third parties, and it does not perform, guarantee or charge for their goods or services. Invoices and billing records produced in Cevoriq are operational records for your own use; issuing legally compliant invoices, including electronic invoicing under any national mandate, is done in your own accounting or invoicing system and is your responsibility.

3. Account Registration

You must provide accurate, complete information when creating an account. You are responsible for maintaining the confidentiality of your account credentials and for all activities under your account.

4. User Roles and Access

The Service supports the following roles for members of your organization: Owner, Admin, Manager, Viewer and Technician. Owners, Admins, Managers and Viewers use the main application, with permissions that narrow in that order; a Viewer has read-only access. A Technician is a member who carries out field work: Technicians use the mobile field app, see only the work assigned to them, and record its progress and completion. They have no access to the rest of the application.

If your organization uses subcontracted service partners, you may also invite people who work for those partners to the partner portal. Partner portal users are not members of your organization and hold none of the roles above. They sign in with a link sent to their email address, and can see only the job offers and jobs your organization sends to their company, the instructions and documents attached to those jobs, and their company’s own compliance documents, profile and performance scorecard.

Account owners are responsible for assigning appropriate roles, for deciding who is invited to the partner portal, and for ensuring team members and invited partner portal users comply with these Terms.

5. Data Ownership

You retain all rights to your data. We do not claim ownership of any content you submit through the Service. We will not sell, share, or distribute your data to third parties except as necessary to provide the Service or as required by law.

6. Multi-Tenancy and Data Isolation

Each organization's data is logically isolated within the platform. Tenant data is not accessible to other tenants. We employ industry-standard security measures to maintain data segregation.

7. Data Location and Residency

Cevoriq operates in two regions: US East (Virginia) and EU Central (Frankfurt). Each organization’s records and uploaded files are stored in the single region chosen when that organization was created, and are not stored in any other region.

We state it that way rather than naming one country because, with more than one region open, a single-country claim would be true for some customers and false for others. If you need to know which applies to your organization, it is shown in Settings > Compliance.

The commitments set out on our Data Residency page form part of these Terms. Items that page describes as planned, or as not offered, are not commitments.

7.1 Additional terms for organizations in the European Economic Area

These terms apply in addition to, and do not replace, the rest of this agreement. An organization created in an EU region has its records and uploaded files stored in that region. That statement is about storage. The following processing is not confined to the EU region, and the storage statement does not extend to it:

  • Application compute. Requests to the Service, including those of organizations in the EU region, are currently processed by application compute in the United States. An EU organization’s data is therefore stored in the EU but processed in the United States, and our hosting provider’s request logs are kept outside the EU region.
  • Identity and directory records. Sign-in is performed by our identity provider, Clerk, in the United States. Users’ names and email addresses, the organizations they belong to and their roles, and each organization’s name, region and module entitlements are held once, globally, in the United States.
  • Email delivery. The content and recipients of emails the Service sends are handled by our email provider, which is not bound to your organization’s region.
  • AI processing. Content sent to AI features is processed on the AI provider’s own infrastructure, which may be outside the EEA.
  • Support. Cevoriq personnel may access your organization’s data from outside the EU region in order to provide support.

Each is described in more detail, with the provider concerned, in sections 6 and 7 of our Data Residency page and Section 5 of our Privacy Policy.

If your organization requires a signed Data Processing Agreement or specific transfer safeguards, contact legal@cevoriq.com.

Where your organization’s region is outside your own country, using the Service involves transferring your data to that region. You are responsible for ensuring your organization has a lawful basis for that transfer and for informing the individuals whose data you enter. Where the Service presents a cross-border data transfer notice, acceptance of that notice is recorded as evidence of this acknowledgement.

A description of which data is held in your region and which is held globally is published at Data Residency. If your organization requires a Data Processing Agreement or specific transfer safeguards, contact legal@cevoriq.com.

8. Roadmap and Future Functionality

We may describe functionality that is planned but not yet available — including additional data residency regions, customer-managed encryption keys, and automated retention enforcement. Any such description is a statement of current intent only. It is not a commitment, not a representation that the functionality will be delivered, and not part of any agreement between us.

Planned functionality may be changed, delayed, or withdrawn at any time without notice. You should not purchase, renew, or continue using the Service in reliance on functionality that is not available at the time you do so. Only functionality actually available at that time forms part of what you are contracting for. Where we publish availability status, the status shown at the time you rely on it governs.

9. Acceptable Use

You agree not to:

  • Use the Service for any unlawful purpose
  • Attempt to gain unauthorized access to the Service or its systems
  • Interfere with or disrupt the Service or its infrastructure
  • Upload malicious files or code
  • Reverse engineer or attempt to extract source code

10. Service Availability

We strive to maintain high availability but do not guarantee uninterrupted access. The Service may be temporarily unavailable for maintenance, updates, or due to circumstances beyond our control.

11. Trial and Evaluation Accounts

Trial and evaluation accounts are provided "as is" for evaluation purposes. We reserve the right to limit features, storage, or access duration during trial periods.

An organization set up as an evaluation with an agreed deletion window is deleted automatically: once its evaluation period has ended and the agreed number of days has passed, the organization and its data are permanently deleted without any further action by you or by us. An active legal hold stops this deletion. Data of any other trial or evaluation organization may be deleted after its evaluation period ends. Automatic deletion stops only once we convert your organization to a paid account, so contact us before the evaluation period ends if you want to keep your data.

12. Integrations

The Service may integrate with third-party tools (ITSM, DEX, logistics platforms). These integrations are governed by the respective third-party terms. We are not responsible for the availability or functionality of third-party services.

When you connect a third-party service with your own account and credentials (for example a shipping service, carrier, warehouse or freight provider, an IT service management or HR system, or a partner's own system), you choose that service and contract with it directly. We send it data only on your instruction and only what the connection needs. That service is not our sub-processor: it acts for you, under your agreement with it, or on its own account where the law makes it a controller (as carriers often are for delivery data). You are responsible for having that agreement and a lawful basis for sending it personal data, and charges such as postage are billed to you by that service. Cevoriq is the platform provider; it does not provide, resell or broker the shipping, warehousing, field service or any other third-party service itself.

13. Limitation of Liability

To the maximum extent permitted by law, the Company shall not be liable for any indirect, incidental, special, consequential, or punitive damages arising from your use of the Service.

14. Termination

We may suspend or terminate your access if you violate these Terms. You may terminate your account at any time by contacting us. Upon termination, your data is handled as described in our Privacy Policy, and you may request its deletion at any time.

15. Changes to Terms

We may update these Terms from time to time. We will notify you of material changes via email or in-app notification. Continued use after changes constitutes acceptance.

16. Contact

For questions about these Terms, contact us at legal@cevoriq.com.