On-site work, by your own technicians or by partners

Who uses it

Dispatchers (owners, admins, managers)

Book technicians on the scheduling board and dispatch partner work.

Owners and admins

Manage partners and rate cards, approve sourcing, assign technicians.

Technicians

Work their own jobs in the field app, online or offline.

Partner companies

Accept or decline offers, update jobs and keep compliance documents current in the partner portal, or from their own FSM tool.

Your customers

Receive the booked appointment window by email; ServiceNow tickets follow every job state.

Included today

• Scheduling board

  Drag to book technicians by day or week, with overlap checks so two dispatchers cannot double-book the same person.

• Booking suggestions

  Technicians ranked by skill, capacity and crew for each job. The dispatcher books; nothing is booked automatically.

• Offline field app

  An installable app for technicians that keeps working without signal and syncs when it can, with server-corrected times.

• Proof of service

  Photos, checklist answers and customer signatures captured on the job, with web push for new work.

• Time, travel and parts on the job

  Hours, travel and parts taken from van stock recorded against the job they belong to.

• Vehicles and van stock

  Vehicles with hand-over custody, a monthly mileage report, and the stock each van carries.

• Fleet data feeds

  Vehicle data by REST connection or CSV upload. The Samsara and Geotab presets are written from the provider's published API and not yet run against a live account.

• Maintenance plans

  Preventive maintenance that raises visits on a schedule you set.

• Partner dispatch

  Send partner work by hand, or let AI assign it within a monthly spend or job ceiling you set per customer. Over the ceiling, it waits for a person.

• Escalation and coverage

  Coverage checked before dispatch, escalation ladders, and jobs at risk of breaching their SLA flagged early.

• Partner sourcing

  Standing price books and binding deal rounds quoted through a no-login link, awarded as exclusive, ranked with failover, or a broadcast pool.

• Partner portal

  Offers, jobs, compliance documents and a scorecard for each partner company.

• Subcontractor's own FSM tool

  Partners can work from their own field-service software through a REST or webhook connection. The ServiceNow Field Service preset is written from the provider's published API and not yet run against a live account.

• Spend and reconciliation

  Spend per customer with own technicians and partners side by side, monthly reconciliation, and technician hours.

In 18 seconds

• Your technician has no signal

Planned

Not available yet, and not dated. Each is built when a customer needs it; tell us if yours does.

• Route optimisation Planned

  Locations for sites and technicians, real travel time in booking warnings, and a suggested order for a technician's day. Starts with choosing a geocoding partner.

• Customer booking and ETA page Planned

  A link where your customer sees the visit window and whether the technician is on the way, with a closer ETA once route data exists.

• Payment in the field Planned

  Show your own payment link to the customer on the job and record when it is paid. Cevoriq would never take the payment itself.

• Automatic booking of your own technicians Planned

  Let the top suggestion book itself within limits you set, the way partner auto-assignment already works.

• Proven fleet and FSM presets Planned

  Run the Samsara, Geotab and ServiceNow Field Service presets against live accounts and remove the 'untested' label.

• Per-job price bidding Planned

  Let partners bid on a single job, next to their standing rate cards, with the winning bid frozen like a card price.

• Whole-day schedule optimisation Planned

  Optimise every technician's day at once for large teams, rather than one booking at a time.

• Native mobile app Planned

  An app-store version of the field app, for background location and device features a web app cannot use.

• Usage-based maintenance Planned

  Raise maintenance visits from usage (for example every 10,000 pages) as well as by the calendar.

• Vehicle extras Planned

  Live GPS, automatic odometer readings, fuel cards and running costs per vehicle.